Raise resolution tickets, automatically generate case reference numbers, product classes and different details that are completely accessible for quick access. Utilization of alerts and notifications for quicker reaction time and escalating more significant issues to top authorities. eLite BAM provides a 360-degree view of complete customer historical data for agents to reduce the overall resolution timeframe.
Make it simple for your service team and your clients to discover the appropriate responses they require through knowledge base articles. Sort out, configure and distribute content effortlessly permitting your clients and service team to rapidly find the data they require to boost customer satisfaction and engagement
eLite BAM is integrated with social media platforms like Facebook, Twitter etc. which helps to gather data and information about each potential customer. View and respond to any new customer posts on your Facebook wall or twitter feeds from your CRM dashboard and respond to their queries from a single platform. Now you can actually create better digital relationships that translate into real-life customers.
Integrate various enquiry sources such as email, chats phone calls, partner websites, social platforms etc. Establish better visibility into case management with time tracking directly tied to the customer record. Service professionals can easily track time spent with a given client. It helps in getting insight into service team performance in resolving the issue in an efficient manner.
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