When more is known about customers – their demographics, psychographic, financials, preferences and the relationship they already have with the organisation, the Organisation is in a better position to offer them the right choices, increasing chances of success.
In addition to supporting enterprise view of customers across multiple host systems, this module of eLite BAM also supports a global view of customers across multiple legal entities and countries for a multinational organisation. This helps in managing the various lifecycle stages of maintaining the relationship with the customer, and access comprehensive segmentation information, all through a unified view.Features:
Multiple Contacts Maintenance
Link Contacts Together
360* View of Contacts Containing History Together
eLite BAM supports your sales team throughout the sales cycle. Improve sales performance of sales team with automated and configurable application processing that help sales professionals find and retrieve vital information quickly and easily.
eLite BAM supports the sales cycle from first contact creation to final sale, allowing sales teams to effectively analyse, manage and target new as well as existing customers, effectively.Features:
Routing & Assignment of Records
Generation of Quote
Products & Pricing
eLite BAM supports your inventory officials throughout the inventory maintenance cycle. Maintaining inventory is definitely a difficult and time consuming task. It is essential to manage inventory effectively for improved productivity.
Manage your Inventory needs with eLite BAM inventory module that helps in finding and retrieving vital information quickly and easily. Inventory module supports and maintains inventory, allowing inventory management team to effectively analyse, manage and target inventory system irrespective of your location.Features:
Inventory ManagementProduct Management
Location wise Inventory
Price list Management
Procurement ManagementPurchase Requisition
Vendor Portal for purchase of inventory
Bill of Material
Physical Inventory Reconciliation
Manage returns & refunds easily
Reorder Stock Functionality to Automatically Generate Purchase Orders for Products
Automatically Assemble Finished Products from Raw Materials, Updating the Inventory Accordingly
Hassle Free Payments Management
Integrated with Finance Management
The finance management module of eLite BAM provides the core accounting functions of general ledger, general journal, chart of accounts, bank reconciliation etc. to help organizations address all of your accounting and reporting needs.Features:
Get full insights into transaction history
Generate journals, recurring journals, multi-line vouchers for transactions based on accounting policies and rules defined by accounting standards
Commercial transactions, intercompany transactions, allocations, depreciation, accruals, and reversals can all be captured and entered immediately
Define all the bank accounts of the company in the system for reference
Bank reconciliation process
Routing and Assignment Matrix
eLite BAM Service management module helps and supports in retaining your customer by providing best in class customer service experience. It empowers your organization with information to build and support long-term customer satisfaction and loyalty.
With fast access to service requests, call and history, interactions, knowledge base articles, e-mails, you'll have complete data at your fingertips to help in quickly resolving issues.Features:
Track customer complaints in real time in order to address problems immediately and enable customer satisfaction
Provide customer information access to support teams for quick action
Monitor and manage case resolution times effectively
Track response accuracy and reduce response time with knowledge base articles
Create service activities, schedules and appointments for resolution of customer service
Monitor employee's performance with dashboards and reports.
Create contracts and contract lines
With eLite BAM Human Resource Management module organize and streamline your day to day activities while reducing manual processes, and reduce the risk of errors with payroll. The HR module product provides an end-to-end solution that offers incentive compensation, expense reporting and payroll tools, all built into a self-service portal.Features:
Recruitment & Selection
Job Posting and Application Handling
Interview & Selection
Training & Development
Query, Complaints Management
eLite BAM Marketing management module ensures tracking of various marketing strategies effectively. It helps in planning and making informed decisions at the right time. Take control of your marketing activities by automating and tracking marketing activities really closely.
With this module track right customer at the right time, eliminate paper work, reduce costs and time, improve campaign management, schedule marketing activities and optimally utilize your marketing resources, faster and easier response tracking.Features:
Planning & Budgeting
Send e-mail, create email templates and send attachments to bulk email messages
Integration with social networking site twitter
Route, assign or share with appropriate marketing team or person.
eLite BAM Project Management module allows project managers and team members to maintain and manage project related information, project schedules and plans, project status and thus, allowing managers to identify and resolve potential discrepancies if any.
Project management module gives access to project information anytime which in turn helps you to improve timely delivery of the project and monitor budgets while reducing tedious paperwork and ensuring customer satisfaction.Features:
Project Information System
Estimate project budgets and track costs of the project
Assign resources to the project, as well as the tasks to be complete by each member
Change request management
Time sheet management
Resources availability can be viewed on the basis of departments or the roles performed by them
Resource Expenses Handling