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5 Elements to Look for in a Business Automation Service Agreement

5 Elements to Look for in a Business Automation Service Agreement


5 Elements to Look for in a Business Automation Service Agreement

In today’s competitive age, business automation software is the backbone of every business. It helps streamline the several business verticals that are necessary to stay competitive, including finance, human resource, and marketing. Incorporating business automation services into everyday processes allows you to focus on your core business activities and leverage technology, minus the hassles associated with building large IT infrastructure and team. When you get in touch with an automation solution provider, make sure to read and understand the service agreement terms before signing on the dotted line. This blog post shares some elements to check in your service agreement before signing the contract.

1. Services on Offer

One of the crucial element of a service agreement is the detail about services that are on offer. The agreement should clearly explain what all is included in the offering. Whether it is a sales or human resource automation software, all the services, such as project management, expense management, time tracking, and invoicing, should be clearly mentioned in the service agreement. This helps you ascertain if the automation software appeals to your needs.

2. Up-time

Since the automation software will form the backbone of your business transactions, it should deliver optimum performance. That is only possible if the solution is up and working most of the time. Most automation tools providers offer online connectivity, and their servers may be down for backup and maintenance for a few hours everyday, most probably at night. Any such downtime should be mentioned in the service agreement. Additionally, downtime due to power failures, backup, and switching to an alternative source should also be mentioned in the agreement.

3. Performance

In this fast paced world, slow performing business solutions don’t mean much. A service provider may offer 99.999% uptime, but if its servers are slow as mud, it affects the response time of the solution and your business performance. It is therefore, important to know the hardware, ISPs, operating systems, and bandwidth on offer to make sure you get the desired performance.

4. Response Time

A service provider’s response time matters a lot. After-sale service is where most automation provider falter. This is why you must go through client reviews and enquire about the automation solution provider’s average response time before signing the contract. The quicker your service provider responds the better the service is. Although service providers often promise a 24-hour response time, make sure it is mentioned in the agreement.

5. System Requirements

Technology keeps changing, with new and improvised solutions coming to the fore. Most solutions have specific system requirements to deliver the desired functionality. Make sure the service agreement states the minimum standard environment, including browser version, hardware requirements, ISPs, and operating system. This helps you model your business accordingly.

The Bottom Line

While the elements listed in the blog post only scratch the surface in terms of what should be in the Business Automation Software services agreement, it provides a strong foundation of features on which to build your business. If you are searching for a reputable business automation service provider, look no further than eLite Business Automation. We offer efficient, secure, and robust business automation solutions that are key to organizational growth in a competitive environment. If you wish to know more about our CRM packages and discuss your business requirements, fill out our contact form or drop us an email at contact@elite-bam.com and we will get back with you, shortly.

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